tahoma.net · § NOC

Network Operations Center

24 × 7 · response target 30 min
hotline
+1 206 555 0142
voice · SMS
email
noc@tahoma.net
PGP 0xA4B7 7E91
SLA
P1 · 30 min
P2 2h · P3 1d

Primary contacts

rolecontactnotes
24 × 7 hotline+1 206 555 0142voice · SMS · routing emergencies
Network issuesnoc@tahoma.netticket system · PGP 0xA4B7 7E91
Peering requestspeering@tahoma.netnew sessions · deconfigs
Abuse reportsabuse@tahoma.netscans · malware · UCE
Security disclosuresecurity@tahoma.netPGP required · 90-day window

Escalation

tierhandlerolereachable
L1NOC on-callOperator24 × 7 hotline
L2hostmasterSenior engineerMo-Fr 08-18 PT
L3principalPrincipal / ownerEmergencies only

SLA targets

  • P1 · outage — 30 min
  • P2 · degraded — 2 hrs
  • P3 · request — 1 business day
  • Peering request — 2 business days

Registered contacts

As published in ARIN, PeeringDB, and RADB:

# ARIN POC — TAHR-NOC-ARIN
Tahoma Radioelectric NOC
noc@tahoma.net
+1-206-555-0142

# RADB maintainer — MAINT-AS-TAHOMA
hostmaster@tahoma.net

# PGP (noc@tahoma.net)
4A5E 1C21 9D2E 40F4 C812
A4B7 7E91 2C0F 8D13 6A0B